Introduction
Welcome to Mechanic App Connect ("we," "our," or "us"). This Privacy Policy explains how we collect, use, and protect your information when you use our mechanic service platform at https://www.benetcyber.co.zw/mechanic/index.php.
By using Mechanic App Connect, you agree to the collection and use of information in accordance with this policy.
📋 Information We Collect
We follow a minimal data collection approach. Only the following information is collected:
User Registration Information:
| Data Type | Purpose | Required |
|---|---|---|
| Cell Number | Service updates, mechanic contact, SMS notifications | Yes |
| Email Address | Account management, password reset, receipts | Yes |
| Address | Service location, dispatching mechanics | Yes |
| Location Name | Area identification, mechanic matching | Yes |
| Client Reviews | Service quality improvement, community feedback | Optional |
🚫 What We DON'T Collect
- No Payment Information - We don't store credit card details or banking information
- No Location Tracking - We only use the location name you provide, not GPS tracking
- No Photos/Media - Unless you explicitly upload them for reviews
- No Contacts - We don't access your phone contacts
- No Browsing History - We don't track your online activity
🔍 How We Use Your Information
- To Connect You with Mechanics: Your location and contact details help us match you with nearby mechanics
- Service Communication: We use your cell number and email to send service confirmations and updates
- Account Management: To maintain your user account and provide customer support
- Service Improvement: Client reviews help us improve mechanic quality and service
- Legal Compliance: To comply with Zimbabwean laws and regulations
🤝 Information Sharing
We share your information only in these limited circumstances:
- With Mechanics: Your cell number and location are shared with mechanics to facilitate the service
- Service Providers: Third parties who assist in operating our platform (hosting, SMS services)
- Legal Requirements: When required by Zimbabwean law or regulatory authorities
🔒 Data Storage and Security
- Storage Location: Data is stored on secure servers
- Encryption: All data is encrypted during transmission
- Access Control: Strict access controls limit who can view your data
- Retention Period: We retain your data as long as your account is active
⚖️ Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request account deletion and data removal
- Opt-out: Decline marketing communications
To exercise these rights, contact us at the details below.
🍪 Cookies
Our website uses essential cookies only for:
- Session management (keeping you logged in)
- Basic functionality of the platform
We do not use tracking cookies or third-party marketing cookies.
👶 Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect information from minors.
📝 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of any material changes via email or app notification.
📞 Contact Us
If you have questions about this Privacy Policy or your data:
📧 Email: privacy@benetcyber.co.zw
📱 Phone: +263 XXX XXXXX
🌐 Website: www.benetcyber.co.zw
📍 Address: [Your Business Address], Harare, Zimbabwe
🇿🇼 Zimbabwe Compliance
This privacy policy complies with:
- Zimbabwe's Data Protection Act (Chapter 11:23)
- Electronic Transactions Act (Chapter 12:25)
- Consumer Protection Act